Associate Director of Operations

"We make sustainable products and support sustainable relationships, work practices and lifestyles."

About ettitude

ettitude is a next-gen materials company and a sustainable lifestyle brand offering modern bedding, bath, and accessories made from the world’s first CleanBamboo™ fabrics. With proprietary, patented CleanBamboo textiles, ettitude's vision is to dramatically reduce the carbon footprint of textiles by replacing cotton, viscose, silk, and cashmere with better alternatives, using regenerative materials such as bamboo, hemp, seaweed, and waste. We are achieving this mission by continuing to scale our D2C brand while launching a B2B initiative to accelerate our textile’s impact on other fashion brands. We’re here to make a material difference in the home and textile industries for a regenerative future for all.

Founded in Melbourne, ettitude launched its US business in Nov 2017, accelerating a rapid growth pattern. We’re proud to be an Inc. 5000 fastest-growing company and one of the “Best Places To Work in Los Angeles”.

We are a diverse team worldwide, all sharing a genuine and authentic connection to the same mission. At ettitude, sustainability is the watchword for everything we do. We don’t just make sustainable products, we also support sustainable relationships, work practices, and lifestyles.

ettitude provides equal opportunities without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. These activities include but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all staff members, clients, volunteers, subcontractors, vendors, and clients.

The Opportunity

We are looking for an Associate Director of Operations who will be responsible for leading continuous improvement and efficiency across our back-end functions (distribution, transportation, supply chain, customer service, and factory/manufacturing) processes and systems for a growing omnichannel direct-to-consumer business (eCommerce and wholesale) and B2B business.

What you will do

• Systems Management - Oversee implementation and optimization of Inventory Management / Order Management systems to ensure a smooth integration for accurate and timely data with minimal manual intervention. 
• Downstream Logistics - Oversee and optimize all downstream shipping, receiving, storage, fulfillment, and return processing.
• Department Reporting - Develop and maintain a robust set of departmental dashboards, KPIs and reports to monitor and measure performance.
• Contract Management - Negotiate contracts and monitor the performance of our partners (3PL warehouses, outbound shipping solutions, return solutions, and systems vendors), and troubleshoot solutions.
• Team Leadership & Development - Mentor, coach, and lead a high-performing operations team, fostering a culture of collaboration, improvement, and professional growth.
• Cross-Functional Support - Clear communication across departments to ensure alignment between operations, accounting, marketing, and product. 
• Sustainability Initiatives - Align operations with sustainability goals, focusing on reducing carbon footprint, waste, and inefficiencies in the supply chain.

What You'll Need:

• Bachelor's Degree in an analytical field (e.g. Economics, Mathematics, Computer Science, Engineering, Operations, or Supply Chain) or equivalent years of experience
• 5+ years of experience in operations or supply chain related work
• Previous experience with ERP, WMS, and e-commerce systems
• Working knowledge of warehousing operations, supply chain, production, and manufacturing processes
• Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc.
• Proactive, ambitious and interested in educating and growing on the job
• Acts rapidly and efficiently - proven time management
• Experience managing and leading a team

Who you are:

• You love solving operational problems and always look for ways to improve systems and processes.
• You lead by example, mentoring and coaching your team to encourage growth and create opportunities for their development.
• You can think and plan at a strategic level, and can also roll up your sleeves, dig in and get the job done.
• Strong analytical thinker - proven ability to synthesize data into relevant, simple, and compelling recommendations 
• People are happy to communicate with you - your colleagues say your presentations help them understand the data, and your outside partners trust you.
• Experience working in a high-growth startup environment with shifting priorities

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time off for eligible employees
• Mission-based company + casual and entrepreneurial work environment
• 50% Product discount, 401K with company match

Job details