Restaurant Operations Director

"The Vurger Co is a fast-growing and innovative vegan food brand based in London!"

The Vurger Co is growing quickly and after several years of building really solid foundations and growing to three permanent bricks and mortar sites, the brand is expanding significantly over the coming years.

As part of that expansion, the central management team is growing too, and a key part of that strengthening process is our first Restaurant Operations Director. This is a very important role, and the successful candidate will take on overall responsibility for operations across all UK restaurants, working closely with Operations Manager, Production Manager and Restaurant Managers.

The Operations Director will work very closely with the founders (CEO & COO) in implementing new, and enhancing existing, structures, processes and training across our restaurants. This is a Senior leadership role in a company that will be growing significantly over the next few years, and an opportunity to bring in experience and a high level of skill to help shape a smaller fast-growing brand.

We are looking for a highly motivated, successful existing Operations Director, or a very high performing and experienced Operations Manager looking to take the next step up to Operations Director. We are looking for candidates who have experience of a high growth QSR brand which has rolled out to multiple sites. It will be a highly independent role with a very broad scope and is central to the continuing fast growth of the overall brand. We are immensely proud of our food, the experience we deliver to customers, and the culture that has already been established and we are looking for somebody to come in and contribute positively to, and elevate, all of these things.

o Team Management – direct responsibility for Operations Manager and very close working relationship with restaurant teams. Need to excellent leadership, delegation and training skills to enhance the team.

o Operational Structure – working to build efficient and scalable structures into the business, building on the foundations already in place.

o Sales growth – working closely with restaurant teams to drive sales growth across the menu.

o P&L responsibility – direct responsibility for the overall restaurant P&L across each site, working closely with all teams, and other stakeholders in the business, to create efficiencies wherever possible.

o Training and development – develop structures and programmes for training and development at all levels across our restaurant teams, implementing a scalable and measurable process for employee development.

o Manager Academy – design and implement a Manager Training Academy, where we identify high performing members of the team and develop them into fantastic Managers. Also to ensure that new and existing Managers get the training and skills that they need to be the best in the business.

o Culture – build upon the great foundations that are in place, working with stakeholders around the business to develop and continue to foster a great working culture across all sites.

o Recruitment – developing and overseeing an efficient and scalable recruitment process and strategy, also ensuring Managers are well equipped to conduct high quality interviews and onboarding at their sites.

o Supply Chain / Logistics – working closely with Production Manager and Transport to ensure all goods are in the right place at the right time. Also continually reviewing external supply chain to ensure costs are managed.

o New openings – oversee and coordinate the planning, training and execution of all new site openings.

o Long term growth – working closely with the founders to develop the long term strategy for UK restaurants.

o Reporting – full and regular reporting on the restaurants to the founders and Board where necessary.



The ideal candidate:

· At least 2 years’ experience as an Operations Director, or high performing Operations Manager, in a QSR brand

· Exceptional business and financial acumen

· Equally comfortable working in the restaurant with customers, and also discussing the P&L with founders

· Direct experience working in brands that have scaled quickly to multiple sites

· Direct experience of managing site openings

· Extremely flexible, adaptable and very comfortable with a very broad and changeable workload

· Fully committed to sustainability across the business

· Fully committed to employee equality and diversity across the business

· Exceptional standards of service and attention to detail

· Self-starter, boundless energy and enthusiasm and a relentlessly proactive and positive attitude

Job details