Vegan Business Tribe Podcast - Episode 83: How to handle complaints
33 minutes
What to do when someone complains and how to turn it into a positive. As a vegan you probably hate conflict – but just because your company is on a mission to create a better world, don’t think that you are going to be immune to customer complaints!
When you receive a complaint, you need to first find out exactly what the customer needs (which in many cases is nothing more than an apology and knowing they have been heard) and then make a change to your procedures to stop the same thing from happening again in the future. And if you get it right, you can actually turn a complaining customer into a champion for your business!
